In the United States, two regulatory bodies make the rules and regulations when it comes to valet parking – the National Valet Parking Association and your local municipality. The National Valet Parking Association (NVPA) provides guidelines for the standards and best practices in the industry. Your municipality will also have a say on how valet parking companies should operate.
In this post, we will look at the regulations provided by both the municipality and the National Valet Parking Association. Local municipalities are taking an increasing interest in the valet parking service companies concerning how they follow parking laws and regulations. For example, in Los Angeles, companies are required to have permits and insurance before they can drive the customers’ cars.
General parking laws
Parking laws vary from city to city. As a company, you are expected to get in touch with the municipal department and the local police department to ensure that your company is in full compliance with the laws. If you operate on private property like a club or a hotel, public laws will not apply to you. However, if you are operating in public parking spaces or streets, then local laws will affect your operation.
The valet parking permit
Valet parking permits must constantly be in order. In the event that your permit has expired, you will be required to submit information like proof of insurance, location and number of spaces required, contact info, days and hours of operations, estimated number of vehicles and other bits of information that the municipal department will ask for. Should the city municipal decide to carry out a search on companies that have permits, you will be on the safe side of the law and you will not have to pay the heavy fines that will be imposed on you.
The NVPA has its own standards that all valet parking companies have to adhere to. The standards that they have adopted cover the areas of employee management, customer service, insurance, security and claims management.
Valet parking rules concerning security include proper storage and handling of keys, cash, and cars; safe work environment for employees and strict policies ensuring good driving habits among employees. Items like car keys and cash must be kept and protected by a valet key box. All cars must be locked after they have been parked. Employees as well must pass through a training program to ensure that they know what is expected of them as they do the job.
This is perhaps one of the hardest standards to adhere to and one of the most important. Before you hire employees, ensure that you check their driving records, their referrals and most importantly, come up with a system to test the honesty and integrity of the individuals. After you have hired your employees, take them through a training program. The topics that you could cover in the program include customer service standards, how to appropriately handle cash, maintaining a safe working environment, and how to report unsafe conditions to management.
The valet service is the first impression that a customer will get when they arrive at a venue. It is crucial that a valet attendant is courteous and acts professionally. Appearance is important in giving a level of customer service that will satisfy your customer. They ought to be dressed in a way that reflects the standards of your service and the quality that comes with it.
If you are looking for a valet company in Miami that is familiar with the local regulations, talk to us today. We make sure we stay in compliance, and that’s why you can trust us to provide valet services that meet and even exceed the industry standards